Delta Dental promotes Casey Harlin to vice president of customer experience
January 9, 2017
San Francisco — Delta Dental of California and its affiliates today announced the promotion of Casey Harlin to vice president of customer experience (CX).
Harlin oversees the CX team, which leads the organization’s efforts to deliver best-in-class experiences at each touchpoint of the Delta Dental customer journey.
Harlin received his bachelor's degree in management information systems from Eastern Illinois University and an MBA from the University of Illinois. Prior to joining Delta Dental in 2012, he held various IT and product management roles at Archer Daniels Midland.
About Delta Dental and the Delta Dental Community Care Foundation
Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, along with their affiliated companies, together provide dental benefits to 34.5 million people in 15 states plus the District of Columbia and Puerto Rico. All are part of the Delta Dental Plans Association, whose member companies collectively cover more than 73 million people nationwide.